Management functions of planning, organizing, leading and controlling were first classified by:

• A) Henri Fayol
• B)
• C)
• D)

During conversation with his manager, Mr. Ali manipulated the information in such a way that it would be seen more favorable. It is an example of which of the following barriers to effective communication?

• A) Defensiveness
• B) Stereotyping
• C) Selective perception
• D) Filtering

Difficulty in expressing emotions by an individual and understanding other's emotions is termed as:

• A) Alexithymia
• B)
• C)
• D)

Saad comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of :

• A) Pressure
• B) Coalitions
• C) Legitimacy
• D) Consultation

Which of the following is NOT a factor in the individual perceiver?

• A) Location
• B)
• C)
• D)

The mental and physical capability to perform various tasks is called:

• A) Perception
• B) Attitude
• C) Motivation
• D) Ability

According to attribution theory, which of the following is an example of externally caused behavior?

• A) An employee is late because of a flat tire
• B)
• C)
• D)

A form of negotiation to divide up a fixed amount of resources is:

• A) Integrative Bargaining
• B) None of above
• C) Distributive Bargaining
• D) Arbitration

Sheraz has the ability to balance anxiety, fear, and anger while working on tough projects. He possesses which component of emotional intelligence?

• A) Self-management
• B)
• C)
• D)

The conflict process has _______ stages.

• A) Four
• B) Three
• C) Six
• D) Five

People with which type of personality trait commonly make poor decisions because they make them too fast?

• A) Type A
• B)
• C)
• D)

Some individuals promote their image by describing others with whom they are associated in a positive light. These individuals are using which of the following impression management technique?

• A) Flattery
• B) Association
• C) Self-promotion
• D) Conformity

Which of the following approach evaluates the organization’s ability to innovate and function quickly and responsively?

• A) The Internal System Approach
• B)
• C)
• D)

A team within an organizational structure that is empowered to act on its decisions regarding product and quality service is referred as:

• A) Quality Team
• B) Virtual Team
• C) Quality Circle
• D) Project Team

Which of the following factors make it imperative that organizations be fast and flexible?

• A) Advances in corporate strategy
• B)
• C)
• D)

Emotional involvement in a conflict that creates anxiety, tension, and frustration or hostility is___________

• A) Perceived conflict
• B) Felt conflict
• C) None of above
• D) Relationship conflict

Machineries, computers, human skills and abilities are essential elements in:

• A) Organization’s Environment
• B)
• C)
• D)

People like to buy things which their celebrities use; this is the example of ________

• A) Legitimate power
• B) Coercive power
• C) Expert power
• D) Referent power

Old age workers are perceived to be resistant to new ____________

• A) Technology
• B)
• C)
• D)

A neutral third party who facilitates a negotiated solution by using reasoning , persuasion and suggestion for alternatives is__________

• A) Mediator
• B) Arbitrator
• C) BATNA
• D) Conciliator