An area of study that blends concepts from psychology and sociology and focuses on the influence of people on one another is known as:

• A) Social Psychology
• B)
• C)
• D)

There are ________ sources of power.

• A) Three
• B) Five
• C) Six
• D) Four

When a manager in a Company motivates employees, directs others to do their job by selecting most effective communication channels and resolves their conflicts. He/she performs managerial function of:

• A) Leading
• B)
• C)
• D)

Trust and trustworthiness affect a leader’s access to:

• A) Dedication and achievement
• B) Knowledge and cooperation
• C) Power and influence
• D) Persuasion and control

Positive Mood includes all the following feelings EXCEPT:

• A) Hostility
• B)
• C)
• D)

You have been assigned the task of setting up a work team for a software development project. The team must operate very quickly to meet stringent deadlines and as the quality of the project depends highly on Team’s output, so it must also work very accurately. Which of the following communication network structures should you choose for this team?

• A) Chain
• B) Wheel
• C) Grapevine
• D) All-channel

Which group decision-making technique seems most reasonable for the management of a multinational company whose offices are located in China, India, Australia and England?

• A) Brainstorming session
• B)
• C)
• D)

Which kind of strategy to conflict is “Competing"?

• A) I win – You lose
• B) I win – You win
• C) I lose – You lose
• D) None of above

Which of the following would not be considered as an organization?

• A) Dairy farmers
• B)
• C)
• D)

While managing political behaviors in organization, the manager requires to discourage:

• A) Negotiation
• B) Dialogue
• C) Relationships
• D) Self interest

The job design strategy in which employees are exposed to a variety of tasks as they move from one job to another job is known as:

• A) Job Rotation
• B)
• C)
• D)

Which of the following communication networks in work group causes higher member satisfaction?

• A) All-Channel
• B) Lateral
• C) Wheel
• D) Chain

A national culture characteristic describing the extend to which a society feels threatened by uncertain and ambiguous situation and tries to avoid them is called_________.

• A) Uncertainty Avoidance
• B)
• C)
• D)

During conflicts, HR manager of ABC Inc. always deliberately decides not to take any action and tries to stay out of conflict. Which of the following conflict management style he/she adopts?

• A) Competing
• B) Accommodating
• C) Compromising
• D) Avoiding

Explaining, measuring and changing behavior of humans or animals are concerned with:

• A) Psychologists
• B)
• C)
• D)

In the communication process, which of the following steps occurs first?

• A) Transmitting
• B) Decoding
• C) Understanding
• D) Encoding

Characteristics such as age, gender and marital status are known as ______________.

• A) Biographical characteristics
• B)
• C)
• D)

Which of the following types of networks is most likely to promote accuracy?

• A) All-channel
• B) Chain
• C) Direct
• D) Wheel

The Big Five Model of Personality contains all of the following dimensions EXCEPT:

• A) Introversion
• B)
• C)
• D)

Activities that influence the distribution of advantages and disadvantages within an organization are known as:

• A) Political behaviors
• B) Influential power moves
• C) Human resources
• D) Interactive initiatives