Mr. Usman is a manager in XYZ Company; he is currently monitoring the activities going on to ensure that they are being accomplished as planned and correct any significant deviations. He is performing which of the following management function?

• A) Controlling
• B)
• C)
• D)

Which of the following is the official right of a person to manipulate or change others?

• A) Integrity
• B) Influence
• C) Trust
• D) Authority

Managing workforce diversity is really big challenge for________________ professionals.

• A) Human Resource Management
• B)
• C)
• D)

Which of the following is the most important criterion in determining whether conflict is functional or dysfunctional?

• A) Performance
• B) Overall morale
• C) Turnover rates
• D) Absenteeism levels

The tendency to be sociable,outspoken and friendly is known as:

• A) Extroversion
• B)
• C)
• D)

Your physician has advised you to take a series of medications. You comply because of his _________power.

• A) Formal
• B) Referent
• C) Expert
• D) Legitimate

Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?

• A) Technical, human, and conceptual
• B)
• C)
• D)

Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?

• A) Electronic meeting
• B) Groupthink
• C) Nominal group
• D) Brainstorm

Which one of the following theories suggests that “workers pay attention to relationship between inputs they contribute and outcomes they receive”?

• A) Equity theory
• B)
• C)
• D)

A small team of employees working voluntarily within company’s time to address work-related problems is known as:

• A) Quality Circle
• B) Virtual Team
• C) Quality Team
• D) Project Team

Researches indicate that great salespersons are usually:

• A) Type As
• B)
• C)
• D)

Which of the following is a structured voting process used to prioritize responses to a nominal question:

• A) Brainstorming
• B) Nominal group technique
• C) Delphi technique
• D) Consensus

Organizational Behavior focuses upon ALL of the following primary determinants of behavior EXCEPT:

• A) Job Satisfaction
• B)
• C)
• D)

A leadership style in which the group gets least possible guidance with complete freedom is known as:

• A) Strategic
• B) Laissez-faire
• C) Democratic
• D) Autocratic

________ is a generic term that covers a broad range of feelings that people experience. Affect

• A)
• B)
• C)
• D)

Which one of the following might not be a functional outcome of the conflict process?

• A) Avoids risk
• B) Relieves tensions
• C) Stimulates creativity
• D) Increases innovation

Which of the following statements describe the short term orientation?

• A) People value the present, accept change readily and don’t see commitments as impediment to change
• B)
• C)
• D)

According to path-goal theory, leaders having which of the following leadership styles sets challenging goals for his subordinates and have strong confidence in their performance.

• A) Participative leadership
• B) Achievement-oriented leadership
• C) Supportive leadership
• D) Directive leadership

A manager performing the role of disseminator is most likely to do which of the following activity?

• A) Inform subordinates about newly founded competitors
• B)
• C)
• D)

Which of the following is NOT a barrier to effective communication?

• A) Stereotyping
• B) Filtering
• C) Noise
• D) Selective Perception