There are some organizations which provide toll free numbers to the customers so that they may easily submit their views about the employees and service rendered. This concept refers to:

• A) Market Survey
• B) 360 Degrees Feedback
• C) Customer/Client Feedback
• D) Social Responsibility

Which of the following is part of a manager’s role in an employee’s career development?

• A) Communicating the mission, policies, and procedures
• B) Establishing goals and career plans
• C) Participating in career development discussions
• D) Utilizing career development opportunities

The part of salary or the remuneration that an employee remains entitled as long as he/she is part of the organization is called:

• A) Salary
• B) Wage
• C) Commissions
• D) Benefits

All of the following are different kinds of intrinsic reward EXCEPT

• A) Pay incentives
• B) Recognition
• C) Promotion opportunities
• D) Working conditions

An organization that adopts such a technique which defines the performance of employees on the bell shaped curve actually uses:

• A) Rating Scale
• B) Essay
• C) MBO
• D) Forced Distribution

For the performance appraisal of Mr. Ali, his supervisor simply submitted a comprehensive note that comprised different paragraphs speaking about the employee appraised. His supervisor actually adopted the method:

• A) MBO
• B) Comparative Methods
• C) Essay
• D) Rating Scale

“On going process of evaluating & managing both the behavior & outcomes in the workplace” is known as;

• A) Performance appraisal
• B) Job analysis
• C) Compensation management
• D) Training & development

The performance appraisal method usually adopted for evaluating the managerial positions, is:

• A) Essay method
• B) Critical incident method
• C) Management By Objective method
• D) Paired comparison method

Organizations provide employee benefits _______________.

• A) To attract and retain employees in the organization
• B) To create stronger customer relationship
• C) To enhance the market share
• D) All of the given options

Mr. Salman Ahmad is director finance in a textile company. He is a senior member and very much respected among his colleagues as he is very experienced. He is almost 60 and in___________ stage of his career.

• A) Establishment
• B) Maintenance
• C) Exploration
• D) Growth

Which one of the following is NOT the stage of socialization?

• A) Pre-arrival stage
• B) Metamorphosis stage
• C) Encounter stage
• D) Post-retirement stage

Socialization is a process of :

• A) Introduction
• B) Evaluation
• C) Development
• D) Enhancement

Ahmad is citizen of an organization’s home country and working abroad at one the organization’s foreign subsidiary, Ahmad position is considered as

• A) Foreign country nationals
• B) Third-country nationals
• C) Host country nationals
• D) Parent country nationals

The test used to measure the cognitive abilities of person is also known as:

• A) Aptitude test
• B) Personality test
• C) Intelligence test
• D) Psychomotor Abilities Test

Socialization process of newly hired employees is usually conducted by:

• A) Marketing department
• B) Accounts department
• C) All of the given options
• D) HR department

For which of the following purpose continuous efforts are made and training programs are designed.

• A) To improve organization record
• B) To improve employee competencies
• C) To improve organization structure
• D) To improve employee satisfaction

The socialization process is more likely to be conducted by:

• A) None of the given options
• B) Finance department
• C) CEO of the organization
• D) HRM department

Which of the following statement is true regarding negligent retention

• A) Keeping a person on the payroll who meet all the performance standards
• B) Keeping a person on payroll whose selection is based on the job specification
• C) Keeping a person on payroll who has perfect match with job requirements
• D) Keeping a person on the payroll who has a potential record of wrongdoings

Which ONE of the following is NOT a part of Human Resource Development?

• A) Education
• B) Training
• C) Development
• D) Rewards

When does the process of socialization begin in organizations?

• A) At the time of retirement of employees
• B) After joining of new employees
• C) After successful completion of one year
• D) At the time of promotion